Shipping, Storage & Delivery
American Gold Exchange ships using major carriers in plain, unbranded boxes that do not indicate the contents. Shipping methods are chosen based on order value, destination, and security considerations to balance speed and safety.
Yes. Orders are insured in transit up to their full value, subject to the terms of our shipping and insurance policies. Insurance coverage usually applies while the package is with the carrier and ends when the carrier confirms delivery.
No. Packaging is intentionally discreet, with neutral labels and no references to gold, silver, or other valuables on the exterior. This is a standard best practice across the industry to help protect your privacy and security.
High‑value shipments generally require an adult signature at delivery. This protects both you and AGE by providing proof that the package was received at your address.
Total time depends on how quickly payment clears, whether items are in stock, and the carrier’s transit times. Once your order ships, most packages arrive within a few business days, depending on your location and shipping option.
Yes. Once your order ships, we’ll provide tracking details so you can follow your package online and plan to be available for delivery.
If your package appears damaged or tampered with, take photos of the box before opening it and keep all packaging. Contact us immediately so we can provide instructions and, if needed, help start any investigation or claim process.
AGE can discuss options for secure, insured storage with professional depositories for clients who don’t want to store all their metals at home. We can outline the general pros and cons of home storage vs. vault storage so you can decide what mix works best for you.
Home storage can be safe if you take appropriate security precautions, such as using a quality safe, limiting who knows about your holdings, and considering insurance. Many customers split their holdings between home and professional storage to balance access and security.
Keeping all of your metals in one location can increase risk in the event of theft, fire, or another loss. Some clients diversify storage between home and a secure depository, or between multiple locations, to spread risk.
We recommend keeping your invoices and records in a safe place for your own tracking, insurance, and potential tax reporting. If you misplace documentation, contact us and we will do our best to help provide copies or account history, subject to our record‑keeping policies.